You'll receive a link to our online intake form when you book. This is essential. Tell us about your current symptoms and any patterns from your past—even the small things. For example: if you're coming in for back pain, mention that you've always had poor digestion, or that you get seasonal allergies. In Chinese medicine, we treat the whole person. All symptoms are relevant, even if they don't feel connected to why you're here.

Your forms are done, so we move straight to your chief complaint. A few grounding questions establish where things stand. We'll ask you to show your tongue —this is one of our primary diagnostic tools. We'll also feel your radial pulses at your wrist to give us vital diagnostic information.

You settle into our zero-gravity chair. We place acupuncture needles at easily accessible points—limbs and ears—while we hand-blend your custom formula a few feet away. You'll witness your medicine being made.

Loose, comfortable clothing works best. Sleeves and pant legs that roll up easily make the visit smoother. We provide blankets during your treatment, so dress for comfort rather than warmth. A few hours before your appointment, avoid dark-colored foods and beverages (coffee, beets, soy sauce)—they can obscure tongue diagnosis. Do eat something beforehand, but not within 30 minutes of your treatment time. You don't need to bring anything else.

Our clinic is on the second floor, accessed through a locked gate. You'll be given the access code when you book. If you forget it, use our doorbell at the gate and we'll get you in. Street parking is available on Solano Avenue. This is a shared healing space—please arrive fragrance-free.

Your appointment fee covers the consultation, assessment, and formula design. Herbal formulas are billed separately—typically $20–$35+ per 1–2 week supply, depending on the complexity of your blend. Shipping costs apply if you're not picking up in person.

These appointments are designed to work for a busy schedule and meant to be effortless. We do a quick check-in on how your formula is working. We adjust as needed and refine your blend.

If you want treatment for a different condition, you'll need to book an initial appointment—not a followup. Followups support ongoing care for the same condition. New conditions require a fresh diagnostic foundation.

If you're not sure which you should book, send us a message through the online patient portal or leave us a note when you book.

Certain formulas are eligible for refills without booking a followup appointment, typically within 1–2 weeks of your initial visit. Your practitioner will generally let you know at your initial appointment, and your formula packet will also indicate eligibility.

Unsure if yours qualifies? Message us through your patient portal. and we'll let you know.